Frequently Asked Questions
Click and collect
Pick up orders can be collected from the Spar shop in the Loughborough Students' Union building. You can check the Spar opening times on the Loughborough Students' Union website.
Your item should be ready to collect 2 to 4 days after your order has been placed — you will receive an email when it is ready!
Domestic Shipping
Delivery orders are dispatched every weekday morning via DPD.
International shipping
We now ship to select international destinations!
You'll be responsible for any customs fees or import duties applied by your country.
We'll provide a tracking number once your order ships.
To ensure smooth delivery, we currently have a £150 order limit for international shipments.
Returns policy/Refunds
Please see our Refund Policy for details on refunds and returns.